Legal

Privacy policy

What this site collects, how long it is kept, and who it goes to. It is short, because the site does not do much.

Last updated 25 August 2026.

Who is responsible

Murray Digital, a sole trader business run by Jordan Murray, based in Paisley, Renfrewshire and working across Glasgow and the west of Scotland. For anything on this page, including a request to see or delete what is held about you, contact:

• Email: jordan@murraydigital.co.uk
• Phone: 07405 208783

The enquiry form

There is one form on this site, in the “Start here” section of the home page. It asks for your name and your email address, and it offers you a phone number and a message box if you want to use them. That is everything it takes. There is no hidden field recording anything you did not type.

Loading the page sends nothing to anybody. The form posts to this website, and this website passes it on, so your details only leave here at the moment you press send.

Where they go is my customer records system, which is a product called Base44. Base44 say they hold data encrypted in transit and at rest, on servers in the United States, that they are certified to SOC 2 Type II and ISO 27001, and that any of their own suppliers handling personal data are bound by data processing agreements. Their detail is at base44.com/security and base44.com/privacy-policy. I hold a data processing agreement with them covering what they do with it on my behalf.

Your details being on servers in the United States is worth stating plainly rather than leaving in a link. If that is not something you want, ring or email instead and nothing goes near that system.

If you get in touch

By the form, by phone or by email, I hold whatever you chose to tell me: your name, your business, your number or email address, and what you got in touch about. It is used to answer you and to quote for work, and nothing else. It is never sold, and it is never passed to anyone for marketing.

The lawful basis is legitimate interests, specifically dealing with an enquiry somebody deliberately made. Where it turns into work, the basis becomes the contract between us.

An enquiry that does not turn into work is kept for two years, so that a conversation from last year still makes sense when somebody rings back. Where it does turn into work, the records are kept for as long as we are working together and for two years after that. Ask at any point and it goes sooner, and deleting a record removes it from Base44 and from any of their suppliers holding a copy.

Email is hosted with Microsoft 365, so messages sit on Microsoft's servers in the same way any business email does.

Analytics, and the cookies it sets

This site uses two analytics tools. Google Analytics 4counts visits and shows which pages get read. Microsoft Clarity shows how a page was used: how far people scrolled, what they clicked, and where they gave up. Between them they set cookies in your browser and send those two companies your approximate location, the pages you looked at, roughly how long you stayed, and the type of device and browser you used. They also record when somebody taps the phone number or the email link.

Clarity replays a session as movement on the page rather than as a video of you: scrolling, mouse movement and clicks. It is set to mask what you type, so the contents of the enquiry form are hidden before anything leaves your browser, and what you send through that form is never joined up with any of this.

None of it runs until you say yes. On your first visit a bar appears at the bottom of the page with two buttons, Accept and Reject, and until one of them is pressed no analytics cookie is set and nothing is sent to Google or Microsoft. Rejecting costs you nothing: every page works the same either way, and if you already had these cookies from an earlier visit, rejecting deletes them.

The choice is remembered in your browser's own storage rather than in a cookie, so it is not sent anywhere. To change it, use the Cookies link in the footer of any page and the bar comes back.

Google Analytics data is kept no longer than fourteen months. Clarity keeps its recordings to Microsoft's own retention period. Neither is used to identify anybody, and neither is combined with the enquiries above.

Hosting

The site is hosted by Vercel. Like any web host, their servers keep short-lived technical logs, which include the IP address of the device asking for a page. That is how the internet works rather than a choice made here, and those logs are not read for marketing.

Nothing else is loaded from anywhere else

No chat widget, no embedded map, no social media trackers, and no advertising or tracking scripts beyond the two analytics tools above. Clarity is made by Microsoft and its tag also sets two Microsoft Advertising cookies, _uetvid and _uetmsclkid. They are covered by the same Accept and the same Reject as everything else here, and no advertising is bought or run from this site. The typefaces are served from this site rather than from Google, so loading a page does not tell anyone else you were here.

The links to Facebook, Instagram, TikTok and YouTube in the footer are ordinary links. Nothing is sent to those companies unless you click one, and then their own privacy policies apply, not this one.

If you become a client

Different situation, and a separate document. Where Murray Digital handles data belonging to a client's own staff or customers, for example through the job management software, that is covered by a written data processing agreement signed with that client. This page covers visitors to this website and people who get in touch, not that.

Your rights

You can ask what is held about you, ask for it to be corrected or deleted, ask for a copy, or object to it being held at all. Email the address above and it will be dealt with within a month, usually the same week. There is no charge.

If the answer is unsatisfactory you can complain to the Information Commissioner's Office, the UK regulator, at ico.org.uk/make-a-complaint or on 0303 123 1113. Raising it here first is welcome but you do not have to.

Changes

If this page changes, the date at the top changes with it. There is no archive of old versions, so the date is the honest way to tell.